Shipping from Overseas
Shipping of products is performed from overseas such as the United States, United Kingdom, and European Countries to Malaysia takes approximately around 7-14 working days.
For purchase over MYR 130 enjoys free shipping nationwide.
Delivery
Overseas deliveries are performed by their national carriers. While local deliveries are performed by the courier services we currently use:
- Flash Express
- J&T Express
- City-Link Express
Fee is depended on the weight of items and it will be visible on your checkout screen.
Cancellations and Returns
Order Cancellation
You may cancel your order if you wish, without charge, provided that there has been no shipment of products from overseas.
Product Return and Refunds
We want our customers to be completely satisfied with their purchases. We regret to inform that any cancellations due to a change of mind will not be accepted after payment made AND we have submitted your order to the customs declaration AND shipped from overseas.
Our return and refund policy lasts 15 days. If 15 days have gone by since your receipt of the products, unfortunately we cannot offer you a refund.
If the item delivered is the correct item as per ordered and is non-quality issues, it will not be considered for a refund. We reserve the right to reject any cancellation, refund deemed unfit or unreasonable.
Returned products must be new, unopened and in original condition. To return a product, please send an email to jskare889@gmail.com or WhatsApp 013-8842766 to notify us of your return an item or items. Please include your name, the items you plan to return.
Within 7 days of our receiving your return, your refund will be processed after an inspection and a refund will be automatically applied to your original method of payment. Your refund will include the cost of the item, plus any applicable sales tax.
Please note return shipping fees are responsibility of the purchaser and the original shipping fees paid are non-refundable. Also, refused shipments will not be refunded.
All Sale items, Special Discount Offers and purchases made during Special Sales Events (including free shipping, gift with purchase, etc.) are final sale and are not eligible for return/refund.
In the case of items damaged during shipping, please save the package and e-mail us immediately at jskare889@gmail.com or WhatsApp 013-8842766.
Thank you!
Return Address:
Js Kong
105A Ground Floor,
Jalan Kampung Tiong,
20100 Kuala Terengganu,
Terengganu.